PRIVACY NOTICE
Last Updated: November 10, 2024
AMX Virtual is committed to protecting your personal data. In compliance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties and the GDPR, this notice explains how we collect, use, and protect your personal data.
1. Data Controller
AMX Virtual is responsible for the use and protection of your personal data. For questions or requests, please contact us at: contact@grupoamxvirtual.com.
2. Collected Personal Data
For the purposes described in this privacy notice, AMX Virtual may collect the following categories of personal data:
- Identification information: name, IVAO VID or account number, Facebook data.
- Contact information: email address, phone number, and address.
- Information on the use of our services: records and details related to the ACARS system.
3. Use of Personal Data
Your personal data will be used for the following purposes, which are necessary to establish our relationship with you and fulfill our obligations:
- Manage and process virtual flight reservations.
- Provide updated information about flights and schedules.
- Communicate with you about services and promotions from the virtual airline.
- Provide customer support and resolve inquiries.
- Conduct market analysis and improve service quality.
AMX Virtual ensures that your personal data will not be shared with any authority, company, organization, or individual other than us, except as required by law or applicable regulations.
4. Disclosure of Information
Disclosure of personal information without the explicit consent of the user will only occur when required by law or applicable regulation. AMX Virtual will not disclose users' personal information to third parties.
5. Security of Personal Information
AMX Virtual takes reasonable measures to protect users' personal information. These measures include physical, technical, and administrative safeguards to protect against loss, misuse, or unauthorized access to personal information.
6. User Rights
You have the right to:
- Access your personal data and know what information we have about you and how we use it.
- Rectify your personal data if it is outdated, inaccurate, or incomplete.
- Cancel your personal data, deleting it from our records or databases when you consider it is not being used appropriately.
- Object to the use of your personal data for specific purposes.
To exercise these rights, please send your request with your name, email, and IVAO VID to contact@grupoamxvirtual.com. You will receive a response within 3 to 9 business days.
7. Consent Withdrawal
You may withdraw your consent for the use of your personal data at any time. However, this may limit our ability to provide certain services and could imply the termination of our relationship with you.
8. Privacy Policy Changes
AMX Virtual reserves the right to modify this privacy policy at any time. Any changes will be published on our website, and we recommend reviewing it periodically to stay informed about our privacy practices.
Sincerely,
Aeromexico Virtual Group Staff